To submit a warranty claim you need to get in touch with our warrany team. Contact our team on 0151 334 0222 or email enquiries@jacksonsleisure.com.

Additionally, you can troublehsoot your problem by submitting a troubleshooting form here to attempt to resolve your issues.

We understand that things don’t always go as planned, and we're committed to making it right. To help us get this resolved quickly and efficiently, please report the damage as soon as possible by filling out our form by clicking here

Fill Out the Damage Report Form:

Complete the Damage Report Form by providing the necessary details:

• Order Number: Your order ID or reference number.

• Date of Delivery: The date you received the package.

• Description of Damage: A brief description of what was damaged.

• Photo Upload: Attach clear photos of the packaging and the damaged product.

Important: The more detailed and clear your photos are, the quicker we can resolve the issue. If possible, include multiple angles of both the damage and the packaging.

Submit the Form:

Once you've filled out the form and uploaded your photos, submit it, and a member of our team will review your case as quickly as possible.

Yes, as long as you are an established company within our industry you can click the below link, please note it can take up to 7 working days for your application to be processed. If it is accepted you will then have access to all our discounted trade prices.

You can apply for a trade account below

Trade Application Form

We want to make your return process as smooth as possible. Please follow the steps below to ensure a quick and efficient return:

1. Fill Out the Returns Request Form

   To start the return process, please fill out the Returns Request Form by clicking here. Provide the necessary details, and a member of our team will review your request.

2. Obtain a Returns Reference Number (RMA)

   After reviewing your return request, if eligible, we will issue you a Returns Reference Number (RMA). This number is required for your return.

   Important:

   • DO NOT RETURN ITEMS WITHOUT AN RMA. Returns sent without prior authorization may experience delays in processing.

   • We are not responsible for any returns that are sent without an RMA.

3. Package Your Return Securely

   Once you have your RMA, ensure that the item is safely and securely packaged with all original contents. This includes any accessories, manuals, or packaging that came with the item.

Once we receive your return with the appropriate RMA, we’ll process it promptly. Thank you for following these steps to help us serve you better.

Based on items and location charges may vary. Once you have added all your items to your basket and click on view basket, scroll down to add info next to shipping and enter your postcode; a postage charge will automatically be generated based on your location and the items in the basket.

• Location: Northern Ireland, Scottish Islands, Scottish Highlands. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
• Location: Channel Isles. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95
• Location: Republic of Ireland. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95

Can’t find what you’re looking for or have a question about a product? Give us a call on 0151 334 0222, or click here to fill out our enquiry form and we’ll get back to you as soon as possible.

The data plate is a small label or sticker located on your appliance—such as a cooker, fridge, hob or heater—that contains important product information, including the model number, serial number, and technical specifciations.

This information helps us identify the exact appliance you have so we can:

• Supply the correct replacement parts
• Recommend a suitabl alternative if needed
• Processs warranty claims efficiently

The location of the data plate varies depending on the appliance. For guidance on where to find yours, please click here.

We now ship internationally! For quotes to your location, please email our customer service team with your shipping address and the items you require and they will provide you with the next steps and a quote

We can deliver selected items overseas, please check with us by emailing enquires@jacksonsleisure.com or call us on 0151 334 0222

Awaiting Payment

Your order has been placed, and our accounts team is verifying the payment as a security measure. This process usually takes a couple of hours. If there are any issues, we'll contact you directly.

Awaiting Shipment

Your order has been received and is in the queue to be picked and packed by our warehouse team. It hasn't been dispatched yet, but it's on the way!

Manual Verification

There's an issue with your payment—this could be due to incorrect card details or a mismatch in billing information. If your order is flagged for manual verification, please have the following ready when we get in touch:

• The billing address linked to your card
• The name of the bank your card is registered with
• The full name on your card
• The last four digits of your card number

Awaiting Fulfillment

Your payment has gone through, and your order is in our system, but it hasn't been processed by the warehouse just yet. This step is usually quick, and no action is needed from you.

Pending

One or more items in your order are currently out of stock. You'll receive an email from our team with your options:

• Cancel the out-of-stock item(s) for a refund
• Wait for the new stock to arrive (we'll ship it out as soon as it lands with us

You can follow the link on your shipping confirmation email to see where your order is. Or you can follow the links for all our couriers and enter your tracking number below:

• FedEx Tracking

• Pallet Tracking

• DPD Tracking

• Royal Mail Tracking

Please note: * Royal Mail tracking will only provide updates once the item has been delivered and so won’t be able to provide the exact location of the item during transit.

Alternatively if you are struggling we can fill in the form here and we will get back to you asap.

If you are exempt from VAT based on where you live, please contact us with the following information:

• The products you require

• The shipping and billing address

• Your VAT registration number

• Your phone number

We will then send you a draft order with the VAT removed for you to complete your payment. If you are a new customer accessing your draft order, please reset the password when logging in.

If you are VAT exempt because of a disability, please fill out the following form and send it to enquiries@jacksonsleisure.com with 'Disability form VAT' as the subject line. Please include your Order Number within the body of your email. Once we are in receipt of your completed form, we are then able to refund the VAT on eligible items only i.e. folding mobility frame or back rest.

Once you have checked out your order, you should receive an email confirmation to your email with an order ID. If you have not received this email, please check you have entered your email correctly (if not, let us know and we will amend it for you). If the email address is correct and you still have not received it (in your inbox or in your junk folder), then your order has likely not gone through. Please check if payment has been taken from your bank before contacting us to check.

Our current estimated dispatch timeframes are displayed at the top of our home page. If this time period has passed and your order is still showing as ‘awaiting shipment’, please contact our Customer Services Team. If your order has been dispatched, please track your order using the tracking number provided on your confirmation email to see your full tracking history.

Once you have added all your items to your basket and click on view basket, scroll down to add info next to shipping and enter your postcode; a postage charge will automatically be generated based on your location and the items in the basket.

• Location: Northern Ireland, Scottish Islands, Scottish Highlands. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95

• Location: Channel Isles. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95

• Location: Republic of Ireland. Parcel Size: Up to 30kg per parcel and 1m in length. Delivery timescale: 2 days. Cost per parcel: £24.95

Yes, you can. It will cost between £30 and £35 for most items going to a UK mainland address. If you would like Saturday delivery, please contact for an accurate quote and a member of our team can arrange it for you.

Unfortunately, not. We can’t guarantee next day delivery at the moment and so cannot accept payment for expediting orders.

*PLEASE DO NOT RETURN ITEMS WITHOUT A RETURNS BOOKING NUMBER (AN RMA) *

If your item is unused/unfitted and still in its original packaging, you may return it within 14 days. To initiate your return, please complete the return form found under Shipping and Returns. Our team will then generate your RMA number.

When repacking your item, please do not write on or mark the original packaging. Use only CLEAR tape to reseal the box. Additionally, ensure a clear note of your RMA number is included within the package to expedite processing.

Repacking/restocking fees apply if items and packaging are not returned in saleable condition.

Once your order has been cancelled, it can take 3-5 working days for the money to enter your account, depending on who you bank with.

Unfortunately, once an order has been placed, it cannot be amended. If you would like to add or make changes to the order, we ask that you request to cancel the order and place a new one.

If you would like to cancel your order, contact us and a member of your team will cancel the order and accounts will issue a refund.

We ask that you inspect your delivery for any signs of damage as soon as you receive it. If there is anything wrong with your order, please let us know as soon as possible. Any item damage or courier damage must be reported within 1 working day of delivery, so we recommend that you call us ASAP to report the damage.

Please let us know as soon as you can with a description of the problem and any photos if there is a physical fault. We will get in touch with our suppliers if there is a warranty claim to be made and come up with a resolution for you. Please note, warranties for gas appliances are only valid if the item has been installed by a gas safe engineer.

If something appears to be missing from your order, it’s possible that your order was split into multiple shipments. In this case, the status will show as ‘partially shipped’, and the remaining items will be dispatched shortly. Your order may have been separated by the courier, you can track this on their website or provide us with your tracking information and we can assist. If your order is marked as ‘shipped’ but some items haven’t arrived, please check the tracking details—some parcels may still be in transit.

If your order is marked as ‘delivered’ by the courier and you still haven’t received everything, or if the courier tracking shows delays or issues, please contact us with your order number and any relevant tracking information. We will investigate with the courier and keep you updated.

Please notify us within 30 days of the delivery date if an item is still missing, so we can carry out a full investigation.

If there is no option to buy on the website it is because we have run out of stock unfortunately and do not have a confirmed date from our suppliers of when it is due in.

Our prices are very competitive and so there isn’t much room for maneuvering on price, but if you are ordering many items of a high value you can contact us and we will see what we can do. Please ensure you have a full list of all the items you require.

No, unfortunately not. If you would like to pick something up in store, you will have to pay on the day. If you would like to reserve something you have not yet paid for, we can reserve items for 24 hours before you arrive, just contact us with the item details and your name.

We don't offer a click and collect service but you can visit our counter and purchase in store. Find us at Unit 2, Woodway Court, Croft Business Park, Thursby Rd, Bromborough, Wirral CH62 3PR