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Blog

Phones lines are back but with a limited service for now

6th Jun 2020

We’ve put three phone lines back live again; they will be available from 10 until 12 o’clock and then 1 to 3 o’clock. These lines are for customers who are chasing up refunds, deliveries and warranty issues. These customers are our priority, staff manning these phones will not be available for technical enquiries nor will they be available to take orders over the phone. We ask customers with other enquiries to be patient, we are aiming to get bac...
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We're working to clear a backlog of messages, we will be taking orders again soon

5th Jun 2020

We apologise to customers who have left messages and not had a response yet, we have more people back off furlough next week which should help clear this backlog, priority will be given to customers awaiting refunds, chasing up orders and warranty claims.Our web site will be accepting orders again sometime over the weekend, we’ll add further information regarding our operations over the next few days....

We've temporarily suspended taking orders

2nd Jun 2020

Due to the unprecedented ongoing situation with Covid-19, we’ve stopped accepting new orders, this will only be for a few days. We don’t yet have all staff available to meet the current demand within our online store and this has caused a backlog. We value our customers and we are working to the best of our ability to ensure we prioritise outstanding orders, respond to messages and complete refunds....

Contact Information

19th Apr 2020

Currently our phone lines are not open.We do have a couple more staff members coming back this week so we can reply quicker to emails, and messages left on our live chat (see the "Leave a message" button in the bottom right hand corner of any page). These returning staff members will also help speed up packing. All government guidelines for social distancing are being followed. Thank you for your patience....

We are partially re-opening for business.

4th Apr 2020

Update on placing orders while we have reduced staff numbers in place You can order from us but please note orders will not necessarily arrive next working day.  We’ll do our best and most orders will arrive on time but be prepared for 2 days possibly 3.Our phone lines are off for now, please check our product pages or our YouTube channel for product information.The best option to contact us is to use the “Leave a message” on our live chat...
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